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U.S. Hispanic visitor Alicia
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How
Hispanics Will Use Social Media to
Market to the World
SANTA FE, NM
( By
Adrian Carrasquillo)
January 18, 2011
—
A Peruvian teen rushes home after
school, jumps online and is
connected with his popular Facebook
fan page and his hundreds of fans.
Hispanics on Twitter use the “#latism”
hashtag, Latinos in Social Media, to
watch the conversation about
anything and everything Latino. A
restaurant specializing in "Nuevo
Latino" cuisine uses Foursquare and
Facebook check-ins to contribute to
the buzz and make it a neighborhood
hit.
Forget the digital divide. Latinos
impressive adoption of social media
and mobile phones is having a real
impact on everything from finding a
job to running a small business.
“Latinos are displaying what I like
to term the technology paradox,”
said Louis Pagan, managing partner
of social media company Hispanicize
and co-founder of Latino focused
non-profit LATISM.
“Despite Hispanics being a minority
population in the U.S., they
are…embracing technology faster than
any other group here in the U.S.,”
Pagan said. “Because of this,
Latinos will have an enormous
influence on social media,
technology and the brands that do
business on the Internet.”
A recent report by the Pew Internet
and American Life Project found that
while online non-Hispanic whites and
non-Hispanic blacks use Twitter at 5
percent and 13 percent respectively,
18 percent of Hispanics online are
Twitter users, a difference that is
statistically significant.
The Coqui Mexicano Facebook page.
With nearly 2500 friends, that’s
2500 personal connections that the
restaurant has made through social
media.
When it comes to Facebook, it’s more
of the same. According to online
marketing company BIG Research,
Latinos have taken up Facebook
faster than non-Latinos. In all,
54.2 percent of Hispanics online
regularly use Facebook, just above
non-Latino blacks at 47.7 percent
and non-Latino whites at 43 percent.
Latinos are also forging ahead when
it comes to using location-based
services like Foursquare and the
recently unveiled Facebook Places.
Another Pew Internet study found
that 10 percent of online Hispanics
use these services – significantly
more than non-Hispanic whites at
three percent or non-Hispanic blacks
at five percent.
Overall , Latinos are statistically
less likely to own a home computer
than the general population. Partly
as a result, they increasingly use
smart phones—which are key to
location services—as their primary
window to the Internet.
This facility with social media is
helping Hispanics who can leverage
its low-entry point to search for
jobs, make contacts, and network in
the real world.
A recent marketing study conducted
by comScore found that Hispanics are
twice as likely to search for a job
through social networks as opposed
to non-Hispanics, and three times as
likely to find a job through the
same means.
"For job seekers, the Internet
offers a low-cost, fast and
extremely wide-reaching networking
medium," Pagan said. "Social media
complements this effort by
optimizing connections and
leveraging them to further enhance
job searches."
Pagan points to Esteban Contreras,
who already had a job—but not in the
field he wanted. Contreras was a
business consultant who was
fascinated by social media. On his
own time he learned to use blogging
platform Wordpress, along with
Twitter, and BlogTalkRadio, a
service that allowed him to
interview experts in various fields,
to create an online presence as a
social media analyst. One of his
BlogTalkRadio interviews was with
strategists from Samsung. It went so
well he sent them his résumé. Less
than two months later, Contreras was
named as Samsung Electronics
America's social media manager.
Lance Rios, founder of Being Latino,
the largest Facebook fan page for
Latinos, is enthusiastic about the
marriage of Hispanics and social
media.
"Latinos are made for social media.
Take social media apart ... social,”
Rios wrote in a Facebook message.
“Do Latinos enjoy socializing?
Absolutely. You can't tell me anyone
parties harder than Latinos, we're
the most social people on earth!”
Rios is not the only one who argues
that Latinos and social media are
such a good match because of
intrinsic qualities in the Hispanic
culture.
“Latinos are uniquely positioned to
take advantage of social media
because of their cultural
disposition,” said Joe Kutchera,
author of "Latino Link: Building
Brands Online With Hispanic
Communities and Content."
“Some cultures prefer an
individualistic web experience while
others prefer a collectivistic web
experience,” Kutchera said. In his
opinion, “Latinos fall squarely on
the collectivistic side of the
spectrum.”
Whether the cultural argument is to
be believed or not, though, it's
clear Latinos on social media are
making waves. A dramatic example is
provided by the popular Facebook
destination "Being Latino".
When Rios started Being Latino he
was working in advertising sales.
But he noticed a niche that needed
filling.
“No [English-language] Latino-based
organizations were doing much on
Facebook, so I figured that I'd fill
the void,” Rios said. “Lucky for me,
I wasn't the only one that felt we
needed relevant, intelligent and
entertaining content about us and by
us.”
Rios used the power of the medium to
get started in a nontraditional way.
“Unlike the traditional model of
having a structured organization and
taking it onto the space, I did the
opposite,” he said. “I created the
structure within the social media
space and expanded outwards.”
The 100,000 Facebook fans he amassed
through dozens of Being Latino pages
allowed him to make business
connections in the traditional
sense, as the digital partner for
the New York International Latino
Film Festival in 2009 and 2010, the
digital sponsor for National
Hispanic Foundation for the Arts
Dinner Gala 2010, and the official
community sponsor for Miss New
Jersey Latina 2010, just to name a
few.
But social media success isn’t only
for the lucky few who notice a
glaring lack of representation and
quickly move to fill that space.
Small businesses can and must use
social media to keep up with the
competition.
Alfredo Diego and his partner
Danisha Nazario run Coqui Mexicano,
a Latino fusion restaurant in New
York City. It’s had its ups and
downs, but Nazario credits her
active Facebook page, which
currently has 2,500 friends, with
allowing the restaurant to cull
customers from beyond the
traditional range of a neighborhood
business.
“We've had customers who have been
vacationing in New York City from
Chicago who have come to look for
us,” Nazario wrote. “We have
customers who visit from upstate New
York .... We receive orders all the
time via Facebook for family-sized
orders for our flancocho, pique,
pernil, etc.”
“To be honest with you, Facebook has
literally saved our butts! Social
networking has been a godsend for
us,” the 34-year-old Puerto Rican
said.
Pagan reiterates that Latinos who
use social media can create a
positive snowball effect in
different aspects of their lives.
“Job seekers, for instance, can
reinforce and enhance their searches
by making essential contacts with
key people at places that they want
to work,” Pagan said.
Pagan added that some students ask
questions via Twitter for their
research papers, and special
interest groups have sprung up to
car pool or get group passes to
events. Meanwhile, discussion groups
– think book clubs – are all over
the social web, meeting in
‘real-life’ everyday.
“If you have a passions or interest,
social media can help you express it
or fill it,” Pagan said. “Social
media is as flexible as you can make
it to be.”
And with Hispanics increasingly
becoming comfortable in this
ever-changing space, 2011 may be the
year that social media adoption
turns into Latinos on the social
media frontier.
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